1. What are the shipping charges for orders?
Shipping is free on all orders above CAD 150. On orders below CAD 150, we charge a minimal fee. All products are shipped from our Toronto warehouse and shipping timelines may vary based on your location. Expedited shipping is available for an additional fee. Please drop us an email after your order has been confirmed on the website if you want expedited shipping for your package.
2. Do you deliver to PO boxes?
Unfortunately, we are unable to deliver to PO boxes at the moment. For your order to be confirmed, you must provide a verified physical address.
3. Which courier/shipping companies are used for deliveries?
Deliveries are managed via FedEx, Canpar, Purolator, UPS and Canada Post.
4. The shipping charges in my cart are incorrect. What can I do to fix it?
Our shipping charges for orders below CAD 50 are CAD 10. If a different amount appears at the time of checkout, please contact us immediately via email, sharing a) your physical shipping address, b) postal code and c) phone number. Our customer care representative will immediately be able to assist you and fix the error manually at the back end after which you will be able to proceed with your order.
5. Why is my contact number required for order processing/delivery?
Your contact number is mandatory for ordering/delivery to be processed so the courier company can reach you in case clarity is needed about your address, checking your availability for delivery or in the event of shipment being damaged/lost.
6. When will my order be shipped? How can I track it?
The order is sent out for delivery within 48 hours from the time that payment is verified and cleared. Once it has been shipped, a tracking number is made available to you via email in 24 hours. You should receive your package between 2-9 business days, depending on your location. Deliveries are not supported on weekends, public holidays or after hours. Deliveries may be delayed due to unforeseen circumstances beyond our control. In case you have not received a tracking number or your order has not been received 5-6 business days after the payment verification, please contact us immediately for support on your order.
7. Do I need to sign for my item upon delivery? What if I am not home to receive it?
Usually, a signature is not required for delivery to be completed. The courier will most likely leave the package at your front door even if you are not home to receive it. If however, your signature is required for the delivery to be completed, the courier will leave a note with information about a second delivery attempt. Rescheduled deliveries may only be scheduled twice. If you are unable to receive the package both times, you will be required to show up in person at the pickup location, before it is returned to our warehouse.
8. What if my order arrives damaged?
Please inspect your order carefully after receiving it. If you find that the contents of the package have been damaged, please make a mention of it when signing for the package (if applicable) and inform us immediately about the damage via email. Our team will liaise with the shipping company for your damage claim to be processed. Please do not throw away boxes/packaging materials, or the shipping company may refuse to honor the claim. Please note that we are not directly liable for any loss, theft or damages during delivery. We request patience in the event of claiming damages from the shipping company and will be there to assist you throughout.
